Effective Date: May 25, 2018
We are delighted that you are visiting this website and have an interest in Interstate Hotels & Resorts. Before proceeding you should be aware of what this Privacy Policy applies to and what it does not. This website is owned and controlled by Interstate Hotels & Resorts, Inc. (“Interstate,” “we,” “our,” “Company”). It is also applicable to and may be used by the individual hotels, resorts and conference centers that we manage within the United States. This Privacy Notice explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights.
Interstate is an independent hotel management company. Hotel owners entrust us to operate their hotels and to provide exceptional service to guests at a global portfolio of both franchise-branded and independent hotels, resorts, conference centers.
This website contains links to websites for specific hotels that are managed by Interstate. In most instances, these websites are operated by the associated hotel brands (e.g., Hilton Worldwide, Marriott International, Inc.). This Privacy Policy applies to this website only. We are not responsible for the data collection, data use practices, privacy policy or the use of cookies or tracking technologies on hotel brand websites or other non-Interstate websites that you may access from this website or that have directed or connected you to this website.
In addition, if you choose to engage with Interstate on a social media platform such as Facebook, LinkedIn, You Tube and Google+, this activity is conducted at your own risk and without any expectation of privacy as Interstate does not control these platforms. Also, Interstate cannot control the actions of other users of any social media platform and is therefore not responsible for any content or submissions contained on such sites and platforms.
We understand you may have questions about how we collect and use the information that you provide to us and the privacy of your Personal Information. To be clear, by Personal Information, we mean data that could be used to identify or contact you, including, for example, your name, address, telephone number, e-mail address, or any other information that can be linked or is linkable to you.
The privacy of your Personal Information is very important to us. We respect the privacy of every individual who visits this website and provides any Personal Information to us.
If you ever have any privacy questions or concerns please contact us via email or postal mail at:
privacy@interstatehotels.com
Interstate Hotels & Resorts
Attn: Privacy Department
4501 N. Fairfax Drive, Suite 500
Arlington, VA 22203
If you do not agree to the collection and use of your Personal Information as described in this Privacy Policy, please do not provide us with any information and cease using this website.
You may browse this website anonymously. Similar to many websites, our web server logs maintain a record of every device’s Internet Protocol (IP) address, type of device you are using, and browser type (e.g., Internet Explorer, Firefox), Internet Service Provider (ISP), that accesses this website along with the date, time and length of time you spent on this website. We will not associate this information with any Personal Information about you. This information is used for website usage analysis as described in the Google Analytics section of this Privacy Policy.
If you are a resident of a member nation of the EUROPEAN ECONOMIC AREA or the UNITED KINGDOM, click here to learn about how we collect, share and use your Personal Information, and how you can exercise your privacy rights.
We collect only basic Personal Information about you such as your name, e-mail address, telephone number, and any other information you choose to provide so that we may process your requests such as contacting you about hotel development opportunities. In addition, if you choose to sign-up to receive e-mail updates we will use your e-mail address to send you the requested information. All required and optional information is clearly denoted on any form presented to you.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
This website makes limited use of “cookie” technology. Cookies are strings of text a website stores on a user’s computer. This website uses one or more persistent first party cookies to know when you are a return visitor to this website, which web pages you visited on the website and the sequence in which you accessed the web pages. Persistent cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. First party cookies are set directly by Interstate and are not used for advertising or any other purpose than previously described. The cookies we use do not contain any Personal Information and we do not use cookies to ascertain any Personal Information about you. Cookies do not corrupt or damage your computer, programs, or computer files. You can manage your cookie acceptance or blocking preferences and deletion through your web browser.
This website does not support, nor respond to, “do not track” or similar technical requests.
We use Google Analytics to help us analyze how visitors use the website. The tool uses cookies to collect standard Internet log information and visitor behavior information. The information generated by the cookie about your use of this website, including your IP address, is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. We do not use the statistical analytics tool to track or to collect any Personal Information of visitors to our website. We do not seek to link an IP address with the identity of a computer user. If you do not want any information to be collected and used by Google Analytics, you can install an opt-out in your web browser. Google’s ability to use and share information collected by Google Analytics about your visits to this website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
Interstate uses a private label database and tools hosted by a third party to collect information from individuals who wish to be considered for potential employment. Please note that there is a similar but separate Privacy Policy for the Careers web pages.
We do not sell or otherwise make your Personal Information available to any third parties for their own use. We do use third parties to perform services such as (i) hosting this website and the Careers website and systems, (ii) storing Personal Information you expressly provide to us, (iii) storing and processing information about the use of this website, and (iv) sending you emails with your permission. These service providers are contractually prohibited from using any Personal Information for their own use. They were engaged to provide specific services and the use of any Personal Information they have access to will be dictated by us.
We may also share your Personal Information in the following circumstances and the receiving party will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy:
In the event of insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset.
In addition, we may disclose your Personal Information without your permission if we are:
We understand that the security of your Personal Information is important. We use a variety of industry-standard administrative, technical and physical controls designed to protect your information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.
You are in control of the Personal Information that you provide to us. If you would like to access any Personal Information we maintain about you please contact us at privacy@interstatehotels.com.
This website is not intended for use by children and we do not knowingly collect any Personal Information from children. Anyone under the age of 13 is prohibited from using this website.
This is a United States website subject to laws of the United States and is not intended for users outside of North America. However, if you are located outside of North America, by visiting the website and providing us with Personal Information, you acknowledge and agree that your Personal Information may be processed for the purposes identified in this Privacy Policy. In addition, your Personal Information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of Personal Information may be less stringent than the laws in your country. By providing your Personal Information you consent to such transfer. However, if you are a resident of a member nation within the European Economic Area or the United Kingdom, click here to learn about how we collect, share and use your Personal Information, and how you can exercise your privacy rights.
If you reside in the State of California, you have the right to request from us a list of third parties with whom we shared Personal Information about you for their own direct marketing purposes during the previous calendar year. Please note, however, we do not share Personal Information with unrelated third parties for their own use. If you have any questions, please contact us at privacy@interstatehotels.com.
We may change this Privacy Policy over time. When changes are made we will post the effective date of the changes in the Privacy Policy and provide a link to the previous version so that you may review any changes.
As a resident of a member nation of the European Economic Area or the United Kingdom, you have particular rights concerning your Personal Information. This section of our Privacy Policy describes:
We may collect your name, e-mail address, telephone number, and any other information you choose to provide so that we may process your requests such as contacting you about hotel development opportunities. All required and optional information is clearly denoted on any form that you are presented. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
The Personal Information that we may collect about you broadly falls into the following categories:
We do not sell or otherwise make your Personal Information available to any third parties for their own use. We do use third parties to perform services such as (i) hosting this website and the Careers website and systems, (ii) storing Personal Information you expressly provide to us, (iii) storing and processing information about the use of this website, and (iv) sending you emails with your permission. These service providers are contractually prohibited from using any Personal Information for their own use. They were engaged to provide specific services and the use of any Personal Information they have access to will be dictated by us.
We may disclose your Personal Information to the following categories of recipients:
Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.
However, we will normally collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).
Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided under the “How to contact us” heading below.
We use appropriate technical and organizational measures to protect the Personal Information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Information.
We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
You have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws.
If you have any questions or concerns about our use of your Personal Information, please contact us using the following details: privacy@interstatehotels.com
